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Kiddie Couch Warranty

We are very confident and stand behind the durability of our products. Kiddie Couch and Add-Ons both come with a one year warranty on the covers, zippers, and foam.

 

Foam Warranty

We offer a 1 year warranty on our foam. Our CertiPUR-US certified polyurethane foam is made with some of the highest standards in the industry and we are very confident that you won't have any issues.

This warranty covers the compression and expansion of your foam. If your foam stops compressing or expanding in a way that materially affects the functionality of your foam, we will repair or replace it for you.

This warranty does not cover any user inflicted damages such as stains, rips, or water damage. Please inspect your foam upon unboxing to ensure there are no issues with your foam. If there are, you must notify us right away after receiving your item.

Any dimensional differences in foam less than 2" will not be considered as a defect. In 99% of cases, the dimensions of our Kiddie Couch and Accessories will be spot on. However, there are rare occurrences where the foam may be cut slightly bigger or smaller during production. If that is the case, only dimensional differences of 2" or higher will be considered as a defect. 

Email us with the issue you are having along with a few pictures and we will do our best to resolve the issue as quickly as possible. 

 

Cover Warranty

We offer a 1 year one-time repair/replacement warranty on our covers. This warranty covers:

  • Seam tears
  • Zipper malfunctions

If you have any of the above mentioned issues, please let us know immediately and we will offer a one-time repair or replacement for your affected cover piece. 

This warranty does not cover any user inflicted damages such as stains or rips. Please inspect your covers upon unboxing to ensure there are no issues with your covers. If there are, you must notify us right away after receiving your item. 

Email us with the issue you are having along with a few pictures and we will do our best to resolve the issue as quickly as possible. 

 

WARRANTY POLICY COVERAGE

We offer a limited-time warranty on all our products. This warranty covers the manufacturing defects for all the products purchased from Kiddie Couch’s website. A manufacturing defect is a deviation from design specifications during production resulting in a product's defect, frailty, or shortcoming.

How Long The Warranty Coverage Lasts?

The standard warranty for our products lasts for a total of 12 months (1 year). For the purpose of this policy, the warranty period shall commence from the date and time the product will be received by the customer. 

Conditions Under Which Warranty Is Not Covered

This warranty on our products does not cover any damage, deterioration, or malfunction resulting from any alteration, modification, improper or unreasonable use or abuse, misuse, fire, accident, neglect, exposure to excess moisture, malicious damage, excessive heat, using not properly, lightning, or other acts of nature. In continuity to the above statement, this warranty also does not cover any damage, deterioration, or malfunction resulting from the installation or removal of any products or item during bad installations, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized person to make such repairs or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.

What Our Company Will Do?

We will provide one of the following solutions to whatever extent it shall deem necessary to satisfy a proper claim under this warranty policy within the allowed time limit.

  1. Repair or replace the defective product with a direct replacement or with a similar product deemed by our company to perform substantially the same function as the original product.
  2. In case we no longer have the same product available we will issue a credit of similar value as of the originally purchased product or we will order the product for you which can take up to 3 months to arrive.